REFUNDS AND RETURNS
If you wish to return a product, please do so within 21 days from the ship date for store credit only. We do not offer free returns at this time and customers are responsible for all return shipping cost. Purchases of gift cards, jewelry, accessory items, and sale items can not be returned and are all final sale. Naturally, we can not take returns for products that have been used or that do not have a tag attached.
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If you have received a damaged item and we will gladly replace the item free of charge.
To submit a request for an exchange and/or return, send our customer care team a message through the contact form HERE or email us at customercare@suncoasttan.net. Be sure to include the following information: Name, Phone Number, Order#, and a description of the damage or incorrect items received. Please allow 3 business days for our team to review your message and send you a reply.
SHIPPING INFO & DELIVERY
Orders are shipped out in 1-3 business days after an order is received and the payment has funded. Shipping times vary based on delivery choice selected at time of purchase. We do not ship out on weekends and/or holidays. SunCoast Salons, inc. is not liable for lost or stolen packages, but we will always to our best in helping you resolve any shipping complications.
SunCoast Salons, Inc. proudly ships to anywhere within the United States Of America. At this time we have limited resources for shipping outside of the United States and do not guarantee shipping eligibility to other countries.
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For all shipping inquiries, please send our customer care team a message through the contact form HERE or email us at hello@suncoasttan.net.
SUNCOAST TAN PRODUCT LINE DISCLAIMERS
SunCoast Salons, Inc. uses natural and organic ingredients and strives to always have the best quality ingredients in our SunCoast Brand tanning and skincare products. We are fully transparent about the ingredients in our products. A complete description with the list of ingredients is shown in the product info portion for each item. Be sure to review all ingredients prior to purchasing and understand that your sensitivities are your responsibility. If you have any questions about ingredients in a product please send us an email at customercare@suncoasttan.net.
All items listed and sold on this website are not food grade and are for external use only. The products and statements made about specific products on this website have not been evaluated by the United States Food and Drug Administration (FDA) and are not intended to diagnose, treat, cure or prevent disease.
PRIVACY POLICY & TERMS AND CONDITIONS
THIS PRIVACY POLICY WAS LAST MODIFIED ON AUGUST 19, 2020. SunCoast Salons, Inc. (“SunCoast Tan,” “we,” or “us”) knows that you care how information about you is used and shared. This Privacy Policy explains what information of yours will be collected by SunCoast Tan when you use the SunCoast Tan service, how the information will be used, and how you can control the collection, correction and/or deletion of information. We will not use or share your information with anyone except as described in this Privacy Policy. This Privacy Policy does not apply to information we collect by other means (including offline) or from other sources.
INFORMATION WE COLLECT
User-Provided Information: You provide us information about yourself, such as your name, e-mail address, and other personal information if you register for a User account with the Service. If you correspond with us by email, we may retain the content of your email messages, your email address and our responses. We may also retain any messages you send through the Service. You may provide us information in User Content you post to the Service.
How do we store, use, share and disclose your personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
DO WE SHARE YOUR INFORMATION?
Personally Identifiable Information: SunCoast Tan will never rent or sell your personally identifiable information to others. We may share your personally identifiable information with third parties for the purpose of providing better service to you. If we do so, said third parties’ use of your information will be bound by this Privacy Policy. We may store personal information in locations outside of our direct control (for instance, on servers or databases co-located with hosting providers).
As we develop our business, we may buy or sell assets or business offerings. Customer, email, and visitor information is generally one of the transferred business assets in these types of transactions. We may also transfer or assign such information in the course of corporate divestitures, mergers, or dissolution.
Any personal information or content that you voluntarily disclose, such as user content, becomes available to the public, as controlled by any applicable privacy settings. To change your privacy settings on the service, visit your account settings page. If you remove information that you posted to the service, copies may remain viewable in cached and archived pages of the service, or if other users have copied or saved that information. From time to time, we may run contests, special offers, or other events or activities (“Events”) with a third party partner. If you provide information to such third parties, you give them permission to use it for the purpose of that Event and any other use that you approve. We cannot control third parties’ use of your information. If you do not want your information to be collected by or shared with a third party, you can choose not to participate in these Events. Except as otherwise described in this Privacy Policy, we will not disclose personal information to any third party unless required to do so by law or subpoena or if we believe that such action is necessary to (a) conform to the law, comply with legal process served on us or our affiliates, or investigate, prevent, or take action regarding suspected or actual illegal activities; (b) to enforce our Terms of Use, take precautions against liability, to investigate and defend ourselves against any third-party claims or allegations, to assist government enforcement agencies, or to protect the security or integrity of our site; and (c) to exercise or protect the rights, property, or personal safety of SunCoast Tan or our users or others.
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Non-Personally Identifiable Information: We may share non-personally identifiable information (such as anonymous usage data, referring/exit pages and URLs, platform types, number of clicks, etc.) with interested third parties to help them understand the usage patterns for certain SunCoast Tan services.
We may allow third-party ad servers or ad networks to serve advertisements on the service. These third-party ad servers or ad networks use technology to send, directly to your browser, the advertisements and links that appear on SunCoast Tan. They automatically receive your IP address when this happens. They may also use other technologies (such as cookies, JavaScript, or web beacons) to measure the effectiveness of their advertisements and to personalize the advertising content. SunCoast Tan does not provide any personally identifiable information to these third-party ad servers or ad networks without your consent. However, please note that if an advertiser asks SunCoast Tan to show an advertisement to a certain audience and you respond to that advertisement, the advertiser or ad server may conclude that you fit the description of the audience they are trying to reach. The SunCoast Tan Privacy Policy does not apply to, and we cannot control the activities of, third-party advertisers. Please consult the respective privacy policies of such advertisers for more information.
DO WE USE COOKIES?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
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We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
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A session cookie is temporary and disappears after you close your browser. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Service may not function properly if the ability to accept cookies is disabled.
Third Party Services: SunCoast Tan uses third party analytics services including Google Analytics to help understand use of our service. These services collect the information sent by your browser as part of a web page request, including cookies and your IP address, and their use of this information is governed by their Privacy Policy.
HOW DO WE PROTECT YOUR INFORMATION?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers. We are not responsible for the functionality or security measures of any third party.
LINKS TO OTHER WEBSITES
SunCoast Tan is not responsible for the practices employed by websites linked to or from the Service, nor the information or content contained therein. Please remember that when you use a link to go from the service to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our website, is subject to that website’s own rules and policies. Please read over those rules and policies before proceeding.
TEXT/SMS POLICY
By providing your phone number to SunCoast Salons, Inc., you agree that we may send you text messages. Message and data rates may apply. Message frequency will vary. Reply STOP to opt - out of future messaging or HELP for more information. Please refer to our Privacy Policies for more information about how we manage your data.
No mobile information will be shared with third parties for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data consent; this information will not be shared with any third parties.
CHANGES TO OUR PRIVACY POLICY
We may update this Privacy Policy from time to time, and so you should review this Policy periodically. When we change the policy in a material way, we will update the ‘last modified’ date at the top of this Privacy Policy. Changes to this Privacy Policy are effective when they are posted on this page. If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this website, please contact us at customercare@suncoasttan.net.